Shipping policy

Shipping Policy

At Cellumove, we are committed to delivering your orders efficiently and securely. Please review our shipping terms below.

Shipping Timeframe

Standard orders are processed and shipped within 7-15 business days. Processing time begins after payment confirmation and does not include weekends or holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Regions

We currently ship to all major countries worldwide. Shipping costs are calculated based on your destination and order weight. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your package's journey through our carrier's tracking system.

Delays and Customs

While we strive to meet our delivery timeframes, unforeseen delays may occur due to customs clearance, weather conditions, or carrier issues. Cellumove is not responsible for delays caused by customs authorities or international logistics partners. For delays exceeding 30 days, please contact our support team at shop.cellumove@gmail.com.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, contact us immediately at shop.cellumove@gmail.com with photographic evidence. We will work with the carrier to resolve the issue or provide a replacement/refund.

Contact Support

For shipping inquiries, please email shop.cellumove@gmail.com. We typically respond within 24-48 hours.