Refund policy
Refund Policy
At Cellumove, customer satisfaction is our priority. We offer a straightforward refund process to ensure you shop with confidence.
30-Day Return Window
You may request a refund within 30 days of your purchase date. Items must be unused, in original condition, and in their original packaging to be eligible for a full refund.
Refund Conditions
To qualify for a refund, your item must:
- Be in unused and unworn condition
- Include all original packaging, tags, and accessories
- Not show signs of use or damage
- Be free of stains, odors, or alterations
Refund Process
To initiate a return, contact our support team at shop.cellumove@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your item, we will process your refund within 5-7 business days. Refunds are issued to your original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items. Please use a trackable shipping method to return your items.
Exceptions to Refund Policy
The following items are not eligible for refund:
- Items purchased more than 30 days ago
- Items showing signs of use or wear
- Items without original packaging
- Items damaged due to customer mishandling
- Custom or personalized items
- Clearance or final sale items (clearly marked at purchase)
Exchanges
If you wish to exchange an item for a different size or color, please contact shop.cellumove@gmail.com. Exchanges are subject to availability.
Contact Support
For refund inquiries, email shop.cellumove@gmail.com. We respond within 24-48 hours.